Frequently asked questions

Early access opens in late 2026, in waves, in order of sign-up.

Yes. Kobido, lymphatic drainage, body massage, facial treatments: each treatment has its own duration, its room reset time and its contraindications form.

The Solo plan costs €35 excl. VAT per month with no commitment, or €29 excl. VAT per month billed yearly, with 150 texts included. Everyone on the waitlist gets 30% off for life.

In France. Pommette is designed and built in France, and your data and your clients' data are stored on servers located in France.

No. They book from a web page in your name and find their appointments, courses and gift cards through a link sent by email.

Yes. We help you bring over your client list from an export of your current tool.

Pommette is designed first for independent practitioners. Support for several practitioners is planned: tell us about your situation when you sign up.

Not yet: at launch, the till and invoicing follow French rules. If you work elsewhere, sign up anyway: it helps us choose the next countries.

No. They enter their name, email and phone number, then find their appointments through a link sent by email.

No. Your page only shows your practice: no marketplace, no competitors displayed next to you.

Yes, with a widget to embed. If you don't have a website, your booking page can serve as one.

An address in your name on Pommette's domain, for example institut-rosee.pommette.app. Your own domain name is planned after launch.

Yes. Pommette is designed for the phone first, then the computer. Nothing to install: it opens in your browser.

Yes, from the calendar. Your client gets the same confirmation and the same reminders as if she had booked online.

Yes: no client will be able to book at that time.

Yes. You choose treatment by treatment: deposit, card on file or nothing.

Pommette gives you a template of terms of sale to adapt: cancellation deadline, deposit amount, no-show fee.

Stripe's fees apply to each online payment: 1.5% + €0.25 for a standard European card. Pommette takes no commission.

Yes: 150 texts per month are included with the Solo plan, 300 with the Pro plan. Beyond that, a pack of 100 texts costs €8 excl. VAT.

Yes. We help you bring it over from an export of your current tool.

No. Your session notes and their preferences are never visible to your clients.

Before the first treatment. You can ask your client to update it whenever you see fit.

Yes. You start from a form designed for face and body treatments and adapt it to the way you work.

The session isn't counted off if the cancellation follows your terms. Otherwise, your cancellation terms apply.

Yes, with a gift card for the amount of the course.

No. A gift card is only valid at the practice that issued it.

You do. It is shown on the card.

She enters her email address and receives a sign-in link. No password to remember.

Yes, like your booking page: your logo, your colours, your name.

No. The law accepts two forms of proof: a certificate from an accredited body or the publisher's individual attestation. Pommette gives you the attestation.

No: businesses under the VAT franchise (franchise en base) are not subject to this requirement. Pommette's till works the same way for you.

Six years, line by line, with the closing totals. You can export your archives whenever you like.

A fine of €7,500 per piece of software concerned, if you are inspected.

No. Bills given to individuals don't go through the platform: only the totals of your sales are sent.

Yes. Like every business, you have had to be able to receive electronic invoices since 1 September 2026 and, from 1 September 2027, you will have to issue your invoices to professionals in electronic form. Your sales to individuals will need to be sent every two months.

Yes: since 1 September 2026, your business must be able to receive them through an approved platform. Pommette will point you to its partner platform to receive them; receiving them directly in Pommette is planned.

A discreet “Powered by Pommette” line at the bottom of the page. You can remove it at any time, at no extra cost.

Pommette picks a readable shade for text and buttons, and shows you the result before you publish.

You export it before you go. It is then deleted within 30 days, except till data, which the law requires to be kept for six years.

Never. And if one day you send your own offers, your clients' consent is collected separately from their bookings.